Terms of service
D2C (DIRECT TO CONSUMER) TERMS OF SERVICE
OVERVIEW
This website is operated by Sonnihaus. Throughout the site, the terms “we”, “us” and “our” refer to Sonnihaus. Sonnihaus offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more details, please review our Refund Policy
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and Services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here:Privacy Policy
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Sonnihaus, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Sonnihaus and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Canada.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - DIRECT CUSTOMER INTELLECTUAL PROPERTY, COPYRIGHT & BRAND PROTECTION POLICY
SONNIHAUS is committed to protecting its original designs, creative work, brand identity, and intellectual property. All content, products, designs, images, photographs, graphics, text, descriptions, trademarks, logos, product names, packaging, marketing materials, and other materials available through this website or created by SONNIHAUS are the exclusive property of SONNIHAUS unless otherwise stated.
By accessing this website, purchasing SONNIHAUS products, or interacting with SONNIHAUS content, you acknowledge and agree that SONNIHAUS intellectual property rights are protected under applicable copyright, trademark, industrial design, and intellectual property laws.
SECTION A - OWNERSHIP OF SONNIHAUS INTELLECTUAL PROPERTY
a. All SONNIHAUS designs, product concepts, original artwork, photographs, videos, graphics, website content, written materials, product descriptions, branding elements, logos, trademarks, trade names, packaging designs, and marketing materials remain the exclusive property of SONNIHAUS.
b. Purchasing a SONNIHAUS product does not transfer ownership rights, reproduction rights, licensing rights, manufacturing rights, or any other intellectual property rights to the purchaser.
c. Customers and website visitors may not copy, reproduce, modify, distribute, publish, display, create derivative works from, or otherwise use SONNIHAUS intellectual property without prior written permission from SONNIHAUS.
SECTION B - PROHIBITED USE OF IMAGES, CONTENT & MATERIALS
a. SONNIHAUS product images, photographs, videos, graphics, written content, product descriptions, and marketing materials may not be copied, downloaded, reproduced, altered, distributed, or used for commercial purposes without prior written authorization from SONNIHAUS.
b. Unauthorized use includes, but is not limited to:
- Using SONNIHAUS photography or product images on another website, marketplace, advertisement, social media account, or sales listing.
- Copying SONNIHAUS product descriptions, product names, website content, or marketing language.
- Using SONNIHAUS branding, logos, packaging images, or product materials to create misleading listings.
- Representing SONNIHAUS products, designs, images, or content as belonging to another company, brand, or seller.
c. Unauthorized use of SONNIHAUS images, content, or materials may constitute copyright infringement, trademark infringement, or other violations of SONNIHAUS intellectual property rights.
SECTION C - COUNTERFEIT PRODUCTS & UNAUTHORIZED SELLERS
a. SONNIHAUS products are authorized for sale only through SONNIHAUS and approved sales channels.
b. SONNIHAUS does not authorize third-party sellers, manufacturers, distributors, suppliers, or online marketplaces to reproduce, manufacture, imitate, replicate, or sell products using SONNIHAUS designs, branding, images, or intellectual property unless expressly authorized in writing.
c. Unauthorized reproduction, imitation, copying, or sale of SONNIHAUS products, including through online marketplaces, third-party websites, social media platforms, or other sales channels, is strictly prohibited.
d. SONNIHAUS reserves the right to take appropriate action against unauthorized sellers, counterfeit manufacturers, infringing websites, misleading listings, and any party misusing SONNIHAUS intellectual property.
e. Such actions may include requesting removal of unauthorized listings, submitting infringement complaints to online platforms, issuing legal notices, and pursuing any available legal remedies.
SECTION D - PROTECTION OF SONNIHAUS DESIGNS
a. SONNIHAUS invests significant resources into original product development, design, materials, craftsmanship, photography, and brand development.
b. Customers, competitors, manufacturers, suppliers, and third parties may not copy, recreate, reverse engineer, manufacture, modify, or sell products that reproduce or are substantially similar to SONNIHAUS original designs without prior written authorization.
c. Any attempt to reproduce SONNIHAUS products, packaging, designs, or product concepts for commercial purposes may constitute infringement of SONNIHAUS intellectual property rights.
SECTION E - CUSTOMER USE OF SONNIHAUS CONTENT
a. Customers may share photographs of authentic SONNIHAUS products through personal social media accounts for non-commercial purposes, provided that the content is not misleading and does not imply endorsement, partnership, or authorization by SONNIHAUS.
b. Customers may not use SONNIHAUS content, images, branding, or product information to operate a business, create advertisements, sell products, promote competing products, or imply an affiliation with SONNIHAUS without written approval.
SECTION F - ENFORCEMENT OF INTELLECTUAL PROPERTY RIGHTS
a. SONNIHAUS reserves the right to monitor websites, marketplaces, social media platforms, advertisements, and other public channels for unauthorized use of SONNIHAUS intellectual property.
b. SONNIHAUS reserves the right to request removal of unauthorized content, product listings, advertisements, images, or materials that infringe upon or misuse SONNIHAUS intellectual property.
c. SONNIHAUS may pursue any available remedies against individuals, businesses, manufacturers, sellers, or platforms involved in unauthorized copying, reproduction, counterfeit production, image theft, brand misuse, or intellectual property infringement.
d. Nothing in these Terms of Service grants any person or entity permission to use SONNIHAUS intellectual property except as expressly authorized in writing by SONNIHAUS.
SECTION 21 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at info@sonnihaus.com.
B2B (BUSINESS TO BUSINESS) TERMS OF SERVICE
This Wholesale Agreement (the "Contract") is entered into between Sonnihaus Studio (the "Wholesaler") and the "Buyer" collectively referred to as the "Parties".
1. PRODUCT DESCRIPTION
a. Product: Descriptions and prices of all products will be listed in the Product Guide document and online Wholesale Portal.
2. PRICING AND PAYMENT TERMS
a. Wholesale Price: The Buyer agrees to purchase the product(s) from the Wholesaler at the tier price listed in the Product Guide document and online Wholesale storefront.
b. Minimum Order Quantity: The Wholesaler specifies a minimum order quantity (as listed in the Product Guide). The Buyer agrees to comply with this requirement. Additional quantities can be ordered at minimum order quantities.
c. Payment Terms:
Opening Order Payment: The Buyer shall make payment for the initial wholesale order in full at checkout via credit card or bank transfer before the order is processed.
Reorder Payment Terms: For approved wholesale buyers, subsequent orders may qualify for Net 30 payment terms. Payment must be made in full within 30 days from the invoice date.
Failed Payment: In the event of failed payment at the online Wholesale storefront checkout, the Buyer shall be responsible for any fees or interest charges by their bank institution, and the order will not be fulfilled by the Wholesaler until a successful payment has been processed.
e. Credit Terms & Late Payment:
- Net 30 terms are offered only to approved Buyers who submit a credit application and are approved by the Wholesaler.
- Late payments are subject to a 1.5% monthly interest fee or the maximum rate allowed by law.
- If payment is more than 15 days past due, the Wholesaler reserves the right to suspend future orders and require payment upfront for future transactions.
- If an account remains unpaid after 60 days, the Wholesaler may send the outstanding balance to a collection agency.
f. Credit Approval Process:
To qualify for Net 30 payment terms, the Buyer must:
- Complete a Wholesale Credit Application provided by the Wholesaler.
- Provide two (2) trade references and one (1) bank reference.
- Maintain a good payment history with the Wholesaler.
- Agree to the terms outlined in this agreement.
3. DELIVERY AND SHIPPING
a. Delivery Method: The Wholesaler shall use reasonable efforts to deliver the product(s) to the Buyer's designated location or as otherwise agreed upon by the Parties.
b. Shipping Costs: The Buyer shall be responsible for all shipping costs associated with the delivery of the product(s), unless otherwise agreed upon in writing or a free shipping promotion offer has been accepted.
c. Title and Risk of Loss: Title and risk of loss or damage to the product(s) shall transfer to the Buyer upon delivery. Purchasing insurance with the courier is highly encouraged.
4. PRODUCT EXCHANGE & REFUNDS
a. Product Exchange & Refunds: The Wholesaler may establish a product exchange policy, specifying any conditions, timeframes, or restocking fees applicable to the exchange. The Retailer agrees to comply with the Wholesaler's exchange policy.
b. Refunds: The Wholesaler does not provide refunds, exchange only. In the event of a valid product exchange due to any major manufacturing defect, the Wholesaler may issue a replacement product.
5. CONFIDENTIALITY
a. Confidential Information: Both Parties agree to keep any confidential information disclosed during the course of the business relationship confidential and not disclose or use such information for any purpose other than fulfilling obligations under this Contract.
b. Non-Disclosure Agreement: The Parties may enter into a separate non-disclosure agreement to further protect and define the confidential information shared between them. Confidentiality obligations shall remain in effect for a period of two (2) years after termination of this Contract to further protect and define the confidential information shared between them.
6. TERM AND TERMINATION
a. Term: This Contract shall commence on the effective date and continue until terminated by either Party in accordance with the termination provisions outlined below.
b. Termination: Either Party may terminate this Contract within 24 hours written notice to the other Party. Upon termination, any outstanding payments must be settled within 15 days. If the Buyer has received products but has not completed payment, the balance remains due according to the agreed payment terms. The Buyer must also return any unsold consignment goods (if applicable) within 30 days of termination.
7. GOVERNING LAW AND DISPUTE RESOLUTION
a. Governing Law: This Contract shall be governed by and construed in accordance with the laws of Ontario, Canada.
b. Dispute Resolution: Any disputes arising under or in connection with this Contract shall first be subject to mediation through a mutually agreed-upon mediator in Ontario, Canada. If mediation fails to resolve the dispute within 30 days, the dispute shall be settled by binding arbitration under the rules of the ADR Institute of Canada (ADRIC). The prevailing Party shall be entitled to reasonable attorney fees and costs incurred in enforcing this Contract.
8. ENTIRE AGREEMENT
This Contract constitutes the entire agreement between the Parties regarding the wholesale of the product(s) and supersedes any prior agreements, understandings, or representations, whether oral or written.
9. AMENDMENTS
Any amendments or modifications to this Contract must be made in writing and signed by both Parties.
10. ASSIGNMENTS
Neither Party may assign or transfer its rights or obligations under this Contract without the prior written consent of the other Party.
11. SEVERABILITY
If any provision of this Contract is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.
12. WAIVER
The failure of either Party to enforce any provision of this Contract shall not be deemed a waiver of that provision or any other provision of this Contract.
13. NOTICES
Any notices or communications required or permitted under this Contract shall be in writing and delivered personally, by registered mail, or by email to the addresses provided by the Parties.
14. Authorized Retailer Brand, Marketing & Intellectual Property Policy
As a condition of purchasing and reselling SONNIHAUS products, all authorized wholesale customers and retailers agree to comply with this Authorized Retailer Brand, Marketing & Intellectual Property Policy.
These standards are designed to protect the integrity of the SONNIHAUS brand, safeguard SONNIHAUS intellectual property, ensure accurate product representation, preserve the quality and reputation of SONNIHAUS products, and provide customers with a consistent and informed shopping experience across all authorized retail channels.
This policy applies to all methods of advertising, marketing, displaying, and selling SONNIHAUS products, including but not limited to physical retail stores, showrooms, pop-up shops, trade shows, websites, Shopify stores, online marketplaces, social media platforms, catalogues, email marketing, and other digital or printed materials.
A. Brand Identification
a. SONNIHAUS products must be clearly identified as SONNIHAUS products in all customer-facing product listings, displays, advertisements, and promotional materials where brand or manufacturer information is presented.
b. Retailers may not remove, conceal, replace, or misrepresent the SONNIHAUS brand name, trademarks, logos, packaging, manufacturer information, or product identity.
c. Retailers may not rename, rebrand, relabel, or market SONNIHAUS products under any name other than the official product name supplied by SONNIHAUS without prior written consent from SONNIHAUS.
d. Retailers may assign internal SKUs or inventory codes for their own operational purposes, provided these do not replace or alter the official SONNIHAUS product name or brand in customer-facing materials.
e. Product titles, product descriptions, manufacturer fields, brand fields, and any other identifying information must accurately identify SONNIHAUS as the manufacturer and brand wherever the sales platform provides such fields.
f. SONNIHAUS products may not be marketed, presented, or implied to be the retailer's own brand, private-label product, or a product manufactured, designed, or owned by another party without prior written consent from SONNIHAUS.
g. Retailers may not remove, cover, obscure, or alter SONNIHAUS branding from product packaging, labels, tags, informational materials, or marketing content.
B. Product Images & Marketing Materials
a. Retailers may use product images, videos, graphics, and marketing materials supplied by SONNIHAUS solely for the purpose of promoting and selling authentic SONNIHAUS products.
b. Product images, packaging, labels, logos, and branding may not be materially altered, manipulated, recreated, or enhanced using artificial intelligence (AI) or other digital editing technologies in any manner that changes the appearance, colour, finish, dimensions, features, quality, packaging, or overall presentation of the product.
c. Retailers may not create AI-generated images, mock-ups, digital renderings, or other visual representations that inaccurately represent SONNIHAUS products or could reasonably mislead customers regarding the appearance, features, materials, quality, or performance of the product.
d. Any AI-generated or AI-assisted marketing content depicting SONNIHAUS products, branding, packaging, or product features must receive prior written approval from SONNIHAUS before publication or use.
e. Minor edits for formatting purposes, such as cropping, resizing, background removal, image compression, or brightness/contrast adjustments, are permitted provided they do not alter the product itself or create a misleading representation.
C. Bundled Products
a. Retailers may include authentic SONNIHAUS products as part of a curated bundle, gift set, promotional package, or collection, provided that:
b. SONNIHAUS products remain clearly identifiable and accurately represented.
c. Retailers may create original photographs featuring SONNIHAUS products alongside complementary products included in the bundle.
d. SONNIHAUS products, packaging, labels, logos, and other brand elements must remain in their original form and may not be digitally altered, recreated, manipulated, or modified using AI or other editing technologies.
e. Marketing materials for bundled products must not imply that SONNIHAUS products are manufactured, owned, private-labelled, or endorsed by another brand or retailer.
f. Any edits made to bundled photographs must not misrepresent the SONNIHAUS product or alter its appearance, materials, construction, finish, or features.
D. Product Information & Customer Education
a. SONNIHAUS informational cards, product inserts, care cards, or other educational materials supplied by SONNIHAUS must be provided to customers with each applicable product sold, whether the sale occurs in a physical retail location, online store, marketplace, or through any other sales channel.
b. Retailers may not remove, replace, alter, or recreate SONNIHAUS informational materials without prior written consent from SONNIHAUS.
c. Where informational cards cannot be physically included with a product, retailers must provide equivalent product information, care instructions, and material details electronically, within the product listing, through a QR code, within the package, or as part of the order confirmation process.
d. Retailers are responsible for ensuring customers receive accurate information regarding SONNIHAUS materials, craftsmanship, production methods, product characteristics, care requirements, and any other guidance provided by SONNIHAUS.
e. SONNIHAUS reserves the right to update product information materials from time to time. Retailers agree to use the most current versions supplied by SONNIHAUS within a reasonable timeframe after receiving updated materials.
E. Product Integrity
a. Product descriptions, specifications, dimensions, materials, finishes, colours, production details, and features must accurately represent the SONNIHAUS product being offered.
b. Retailers may not advertise, modify, customize, repair, alter, or sell modified SONNIHAUS products as original SONNIHAUS products without prior written approval from SONNIHAUS.
c. If a SONNIHAUS product has been modified after purchase, any marketing or resale must clearly disclose that the product has been altered and is no longer in its original manufactured condition.
d. Retailers may not make claims regarding SONNIHAUS products, materials, production methods, sustainability, craftsmanship, or performance that have not been provided or approved by SONNIHAUS.
F. Intellectual Property Use
a. All SONNIHAUS trademarks, trade names, logos, product names, photographs, graphics, marketing materials, product descriptions, educational materials, designs, and other intellectual property remain the exclusive property of SONNIHAUS.
b. Wholesale customers are granted a limited, non-exclusive, non-transferable, revocable licence to use SONNIHAUS intellectual property solely for the promotion and resale of authentic SONNIHAUS products.
c. No ownership rights, trademark rights, copyright rights, or other intellectual property rights are transferred to retailers through the purchase or resale of SONNIHAUS products.
d. SONNIHAUS intellectual property may not be copied, modified, recreated, distributed for unrelated purposes, or used to advertise, market, or sell products that are not authentic SONNIHAUS products.
e. Retailers may not use SONNIHAUS images, descriptions, branding, product information, or marketing materials to promote similar, competing, substitute, or non-SONNIHAUS products.
f. Retailers may not register, claim ownership of, create confusingly similar branding for, or otherwise attempt to establish rights in SONNIHAUS trademarks, product names, designs, or other intellectual property.
g. If a retailer discontinues selling SONNIHAUS products or the wholesale relationship ends for any reason, the retailer must promptly remove all SONNIHAUS intellectual property from websites, online marketplaces, social media platforms, printed materials, and any other marketing or sales channels.
G. Compliance, Monitoring & Enforcement
a. Retailers are responsible for ensuring that their employees, contractors, photographers, designers, marketing agencies, fulfilment partners, and any third-party service providers acting on their behalf comply with this Policy.
b. SONNIHAUS reserves the right to monitor retailer listings, advertisements, displays, marketing materials, and customer-facing content for compliance with this Policy.
c. SONNIHAUS reserves the right to request the correction, removal, replacement, or modification of any product listing, advertisement, display, marketing material, promotional content, or customer-facing information that does not comply with this Policy.
d. Retailers agree to make any requested corrections within the timeframe specified by SONNIHAUS.
e. Failure to comply with this Policy may result in suspension or termination of wholesale purchasing privileges, cancellation of pending orders, revocation of authorization to sell SONNIHAUS products, and any other remedies available under these Terms & Conditions or applicable law.
These standards are intended to preserve the quality, reputation, and consistency of the SONNIHAUS brand and to ensure customers receive an accurate and authentic SONNIHAUS experience regardless of where products are purchased.